Safer Gambling

We take responsible play seriously and make player safety central to how we operate. Axe Responsible Gambling sets clear rules and tools so customers can control time and spend, spot risky behaviour early and access support when needed. We provide limits, time-outs and exclusion options, plus links to professional services. This page explains the safeguards available, how to use them and where to go for help. Use these controls any time to keep play recreational and within your means.

Player protection principles

Clear limits, transparency and easy access to controls guide our approach. Minimum age checks and identity verification help prevent underage access. Account settings put control directly in the user interface so adjustments are immediate where possible. Safety notices and reminders appear in the account area to encourage regular review of activity.

Tools to manage your gambling activity

Deposit limits

Set daily, weekly or monthly deposit limits in account settings. Changes to reduce limits take effect immediately; increases may have a short cooling-off period. Use limits to match gambling to your budget.

Loss limits

Apply loss caps to control how much you can lose in a set period. Loss limits are recorded on the account and block bets that would exceed the selected cap.

Time limits and reminders

Session timers and play reminders are available to help monitor duration. You can opt in to automatic session breaks and receive alerts when a session nears a self-set threshold.

Self-exclusion and cooling-off

Temporary time-outs and longer self-exclusion options are provided. Self-exclusion suspends access for the chosen period and prevents account reactivation until expiry. Contact support if you need assistance with a self-exclusion request.

Recognising signs of problematic behaviour

Frequent chasing of losses, sudden deposit increases, hiding activity from family, and betting beyond planned limits are warning signs. Repeated failed attempts to stick to limits or using multiple accounts to bypass controls also indicate risk. Regularly review your account history and limit settings for early detection.

Guidance for staying in control

Set clear budgets and stick to them. Use deposit and loss limits before play, and schedule regular breaks. Avoid betting while impaired or under financial pressure. If you notice changes in mood, sleep or finances linked to play, pause activity and reassess limits or self-exclude.

Access to professional help and support organisations

For immediate support, contact national services such as Gambling Help Online (gamblinghelponline.org.au) and Lifeline. Local counselling and Gamblers Anonymous groups are available across Australia. If you need referrals or assistance setting controls, our support team can point you to appropriate local services.

How to contact us about responsible gambling

Visit the Responsible Gambling section in your account to set limits or request self-exclusion. For questions or help finding professional support, use live chat or the support email listed in the help centre. Take action early - controls are there to protect you.