Contact our team
Need help with questions, account-related issues, technical concerns or general feedback? Our support team is ready to assist via live chat, email or phone. Use the convenient contact options below for account help, deposit and withdrawal queries, device troubleshooting and feedback on promotions. The team can guide verification, billing and payout queries, plus provide assistance with responsible-play tools, password resets and account settings. Reach out any time by phone or email and we’ll help get things sorted quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Privacy & security | [email protected] |
| Phone | +61 3 9274 5186 |
| Postal | PO Box 743, Melbourne VIC 3001 |
| Accepted payments | PayID, POLi, Neosurf, Crypto |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Email Support
Please email us for detailed requests, account matters, or when you need to send explanations or documents. Email is the preferred contact method for case handling and faster follow-up. Include a clear subject line, your full name, account ID and current contact details to avoid delays. Attach any relevant files and allow up to one business day for a reply.
Send us a message
Response Time
At Axe, support requests are handled promptly. Most enquiries are answered within one business day via live chat or email. More complex issues, such as ID verification or payment investigations, may take longer depending on their nature and could require extra documentation. We’ll keep you informed at every step until the issue is resolved.
Feedback
Got feedback or an idea to improve Axe? Tell us what you think - suggestions, bug reports or new feature ideas are all welcome. We review every message carefully and use feedback to improve the site, promotions and overall user experience. Drop a note via live chat or email and we'll get back to you as soon as possible.